Zombie Couple Billing and Refund Guidance

This page distinguishes account credits, payment refunds and subscription cancellation. It does not promise an automatic cash refund, an unlimited retry or the removal of mandatory consumer rights.

Before a purchase

Review the current offer, currency, full billing amount, credit allowance, expiry and whether the offer is recurring. Generation costs vary by settings. A credit balance is not a guarantee of a fixed number of successful or publishable videos.

Payments remain paused while the service is in preview. The operator must verify its billing, support and applicable refund arrangements before approving public operation.

A task failed or is still processing

Check the original task and credit record before sending a new request. The service has a failed-task credit-adjustment path, but a network interruption or an unclear task state does not itself prove that a refund has completed.

A credit adjustment restores site credits; it is not a reversal of the underlying payment. A newly submitted generation may create a separate charge.

Payment refund questions

Use the published support email to request review and include the order identifier, date, amount and reason. Requests must be assessed against the actual order, provider records and applicable mandatory requirements. No automatic approval, guaranteed cash refund or fixed response time is promised here.

This guidance does not impose a blanket no-refund rule or waive rights that cannot lawfully be waived. Do not send full card details or payment credentials.

Cancelling a recurring offer

Use the available Billing controls to review renewal and cancellation. Check the resulting status and any effective end date. Cancellation is not the same as a cash refund and does not by itself delete an account or all stored records.

Contact

If no contact is published, do not make a payment to an assumed service representative. See Support and service status, the Terms of Service and the Privacy Policy.